bootstrap html templates

Customer Experience Centre & Contact Centre Checks & Audits


OysterCCC offer a number of different services, please see below.

OCCH - Health Check

The OCCH Health Check is a 1 day onsite investigation into the condition of your Contact Centre. We’ll give you a “snap shot” of the current condition of your Contact Centre.

A short report is emailed to you following the visit detailing the findings of the day.

This solution is often the precursor to an Audit or full blown Contact Centre Review.

OCCA - Audit

(Recommended for larger Contact Centres)

The OCCA Audit is a package including upto two days, onsite detailed investigation into the condition of your Contact Centre.

Following the investigation an onsite report and presentation is made to you detailing the findings and recommendations.

The complete report is then emailed to you following the visits, detailing the findings of the audit with recommendations for improvements and next steps.

OCCR - Review

The OCCR Review is a 2 week package including upto four days onsite, and a detailed investigation into the condition of your Contact Centre.

Following the investigation an onsite report and presentation is made to you detailing the findings and recommendations.

The completed report is then emailed to you with recommendations for improvements and next steps.

A 1 day onsite, follow up investigation into your Contact Centre, is carried out approximately one month after the initial investigation has been completed. A short report is then emailed to you following the visit detailing the updated findings of the day.

OCCC Complete

The OCCC Complete package provides a complete, outsourced Contact Centre Audit, Review and Replacement service. It also provides phased levels of functionality to meet your requirements.

- Phase 1 Contact Centre Audit
- Phase 2 RFP Creation
- Phase 3 RFP Issue, Liaison and Monitor
- Phase 4 RFP Compilation and Evaluation
- Phase 5 RFP Presentations & Demo’s
- Phase 6 RFP Results & Recommendations

The output of this intense OCCC Complete service is typically a new solution is negotiated, supplied and implemented. Let OysterCCConsultants work with you, and for you, and, together we can cater for your unique requirements.

FOLLOW US